SmartestEnergy retains top spot for customer satisfaction

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Business energy supplier SmartestEnergy has topped the table again for customer satisfaction among large energy users.

It is the fourth year in a row the company has headed the table which assesses performance across areas including procurement, billing, account management and query resolution.

British Gas rose to second place while Haven Power was placed third for both SME and larger customers, according to Tom Haddon, Analyst – Retail Strategy at Datamonitor, which compiled the data.

David Taylor, Vice President – Sales and Marketing at SmartestEnergy said: “When we entered the retail market in 2008 we knew we would have to significantly raise the bar on customer experience to win business and we have invested heavily in our people and systems to achieve that.

“For a relatively new entrant in what is a highly competitive market to maintain top spot year-after-year is a real vote of confidence in our staff.”

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