Ofgem has launched an investigation to see whether Community Energy Scheme UK Limited (CES) and its sales and customers practices did not comply with consumer protection legislation.
Britain’s energy regulator said the investigation will consider whether CES breached consumer protection legislation, including the Consumer Protection from Unfair Trading Regulations 2008 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Ofgem further clarified that the opening of the investigation does not imply that it has made any findings of regulatory breaches by CES.
CES installs solar PV panels on the roofs of social housing in Stoke-on-Trent in West Central England and sells the electricity from these panels to the tenants.
A spokesperson for Community Energy Scheme said: “We are committed to continuous improvement and we have always voluntarily provided Ofgem with information. We, along with the City Council, will continue to work with and assist Ofgem during this investigation.
“As a company, we devote considerable time and resource to ensuring compliance with all laws and regulations, which includes the review of our literature and contracts by multiple lawyers, along with robust audit and quality assurance checks throughout the customer experience.
“We are proud to provide a clean energy service that ensures customers always receive the lowest market price for their energy use and we are committed to working with all of those involved to make sure that the process is as clear and helpful as possible.”